At Hamper Lux, we take care to ensure every gift is beautifully presented and delivered in excellent condition.

Change of Mind

We do not offer returns, refunds or exchanges for change of mind.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery where possible.

Email hello@hamperlux.com with your order number, a description of the issue and photos, so we can assist you promptly.

Refunds & Replacements

If there is a problem with your order, we will assess the issue and provide a refund, replacement or other appropriate remedy in accordance with Australian Consumer Law.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law, including your rights to remedies for products that are faulty, damaged or not as described. The 24-hour contact request does not limit these rights.

Contact Us

For questions about returns and refunds, please contact hello@hamperlux.com.