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Frequently Asked Questions
We currently deliver within Perth and selected surrounding areas. Extended delivery to locations such as Mandurah or further may be available at an additional cost, subject to availability.
Orders are delivered either the same day or the following day, depending on your location and the time your order is placed.
Yes. Same-day delivery is available for selected products and locations. Availability will be shown at checkout.
Some of our hampers include alcohol, while others are completely alcohol-free. This will always be clearly noted on the product page.
Yes. Hampers containing alcohol are sold in accordance with Australian regulations and are available only to customers aged 18 years and over. Age confirmation is required at purchase, and ID may be requested upon delivery.
Some products may contain allergens such as nuts, dairy, or gluten. While we take care with our curation, we recommend reviewing product descriptions or contacting us if you have specific dietary concerns.
Of course. A complimentary gift message can be included with every order, thoughtfully presented inside the hamper.
At this time, our hampers are not customisable. Each box is carefully curated to ensure a balanced, refined gifting experience.
On rare occasions, an item may need to be substituted. If this occurs, it will be replaced with a similar product of equal or greater value, chosen with the same care and quality in mind.
Due to the nature of our products, we’re unable to accept returns or exchanges unless an item arrives damaged or incorrect. Please contact us promptly if there’s an issue, and we’ll be sure to make it right.
Always. Every Hamper Lux order arrives beautifully presented and ready to gift – no wrapping required.
All hampers are presented in premium, matte-finish packaging and finished with luxury labels and thick ribbon wrapping, creating a refined and memorable unboxing experience.
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